Refund policy
Qormino | Refund, Return & Claim Guidelines
Last Updated: September 2026
At Qormino, we value a clear and dependable shopping experience. These guidelines explain how product concerns are handled, what information is needed to submit a claim, and what customers can expect during the review process.
For order assistance, please write to service@qormino.com. Including your order reference and checkout email will help us locate the relevant purchase.
A. Before Requesting a Return
Please check your product details and order summary carefully before completing payment.
Our general policy does not provide voluntary returns or exchanges for personal preference when an order has been fulfilled correctly and the merchandise is not defective. This includes requests for a different color, style, size, or design simply because your preferences have changed.
We do, however, review concerns involving:
- Products damaged during transportation
- Items with verified manufacturing or structural defects
- Orders containing incorrect products or fulfillment discrepancies
Your rights under applicable consumer protection laws remain unaffected by these general conditions.
B. If Something Is Wrong With Your Delivery
Please notify us promptly after receiving your parcel. For efficient assessment, we request that product-related concerns be reported within seven (7) calendar days of delivery, where applicable.
What to Send Us
Email service@qormino.com with the subject:
Product Concern — Order Review
Your message should include the following:
| Required information | What to provide |
|---|---|
| Purchase reference | Your Order ID and checkout email |
| Issue summary | A description of what happened |
| Product evidence | Clear photographs or videos of the affected item |
| Shipping evidence | Packaging and shipping-label photos, if relevant |
Please keep the item and its packaging until you receive instructions from our team. Do not ship anything back without first obtaining written return authorization.
The requested reporting period helps us investigate efficiently and does not restrict any statutory rights that cannot legally be limited.
C. How We Handle Your Request
Every submission is reviewed according to its circumstances and supporting evidence. If additional information is required, our team may contact you before making a decision.
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We record your order details and examine the description and evidence you provide. </box> </row> <divider color="subtle"/> <row align=start gap={3}> <box background="surface-secondary" radius="lg" size="44px" align=center justify=center> <icon name="clipboard-check" size="xl"/> </box> <box flex="1" gap={1}> Step 2 — Assess the Issue
Our team checks the reported damage, defect, or fulfillment discrepancy and may request further details. </box> </row> <divider color="subtle"/> <row align=start gap={3}> <box background="surface-secondary" radius="lg" size="44px" align=center justify=center> <icon name="package-check" size="xl"/> </box> <box flex="1" gap={1}> Step 3 — Determine the Resolution
Approval and the specific remedy depend on the facts of the case, the evidence available, product availability, and any applicable legal obligations.
D. Refunds: Method & Timing
When a refund is approved, it will generally be issued to the original payment method.
If the funds have not appeared after the estimated period, check with your bank or payment provider. You may also email service@qormino.com with your Order ID for assistance.
This timeframe is an estimate and does not replace any shorter deadline required by applicable law.
E. Replacement Requests & Product Exchanges
Qormino generally does not offer preference-based exchanges when the correct, non-defective product has been delivered.
Replacement requests are considered primarily when an item has been damaged in transit, contains a verified defect, or does not correspond to the original order.
If a replacement is approved, our team will explain the available arrangement and provide the necessary instructions. Any legally required repair, replacement, return, or refund rights remain in effect.
F. Important: Obtain Return Instructions First
Do not send a parcel to a return address without written authorization from our customer service team.
The correct procedure and destination will be provided when a return is authorized. Sending an unannounced parcel may delay identification and processing.
Any handling of unauthorized returns remains subject to applicable law and does not eliminate mandatory consumer protections.
G. Contact & Order Identification
For assistance with a claim, refund inquiry, or interpretation of these guidelines, please use the following contact details.
Brand: Qormino
Customer Care: service@qormino.com
Website: https://qormino.com
To help us respond efficiently, include your Order ID, checkout email, a brief explanation of your concern, and any relevant images.
We appreciate your choosing Qormino and thank you for allowing us the opportunity to review your concerns.
These guidelines should be read alongside any applicable shipping terms and other store policies. Where mandatory consumer protection laws provide additional rights, those laws take precedence over conflicting provisions.